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You may need to edit the security policies for the Windows domain to allow the Symantec Endpoint Protection Manager's virtual service accounts to run correctly for Windows 7 / Server 2008 R2 or later.Earlier operating systems are not affected, but require Network Service to be present in security policies.Here are the recommended methods for uninstalling the Symantec Endpoint Protection client.Ensure that there is enough disk space to perform the upgrade.

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See: Best practices for virtualization in Symantec Endpoint Protection 12.1.2 and later Before beginning the upgrade, ensure that the current Symantec Endpoint Protection Manager installation has been backed up using disaster recovery preparation techniques.For a successful Symantec Endpoint Protection Manager upgrade, free space should be at least three times the size of the database.Consult system requirements for the free space required to install the Symantec Endpoint Protection client.See Increasing Symantec Endpoint Protection Manager disk space before upgrading to version 12.1.Ensure the proper exclusions have been made to any peripheral firewall or proxy to ensure successful communication with all Symantec servers.

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