The point is not to categorize the user, but rather to give him or her a framework in which to assess responses and options. Conflict style inventories include the Thomas Kilmann Understanding Human Development Martin, Judith and Nakayama, Thomas. These are competing, accommodating, avoiding, compromising, and collaborating. The most widely used tool for this is a conflict style inventory, typically a short questionnaire filled out by a user, with interpretation of the scores given in writing or by an instructor. Print Experiencing Intercultural Communication Craig, Grace and Dunn, Wendy. Organizational Behavior and Human Performance, 16, 143-155. Support for a two-dimensional model of conflict behavior. With a basic understanding of the five conflict management strategies, small business owners can better deal with conflicts before they escalate beyond repair.
Understanding the tactics and strategies of others who use competitive styles can assist conflict managers in defusing the negative consequences of competition and working toward a mutual gains approach. Do conflict management styles affect group decision making? For example, when the relationship is short-term and the issue is not important or when the situation has a potential to escalate to violence, avoidance may be the prudent choice.Collins English Dictionary - Complete & Unabridged 2012 Digital Edition © William Collins Sons & Co. A model called the "Thomas-Kilmann model" was designed by two psychologists, Kenneth Thomas and Ralph Kilmann.